Refund policy
Refund & Return Policy
At Ava & Monroe, we are committed to providing high-quality products and a great shopping experience. Please review our policy carefully before placing an order.
30-Day Money Back Guarantee
We proudly offer a 30-Day Money Back Guarantee on eligible orders.
If your item arrives damaged, defective, or you receive the wrong item, simply contact us within 30 days of delivery, and we’ll make it right.
To qualify, please provide:
- Clear photo or video evidence
- Your order number
If your claim is approved, we’ll provide one of the following:
- A replacement item (preferred)
- A full refund to your original payment method
- Store credit, if preferred
No return is required in most cases.
Final Sale Policy
Due to hygiene, product handling, and limited inventory, all items are considered final sale.
We do not offer refunds or returns for:
- Incorrect sizing or fit
- Change of mind or personal preference
- Ordering the wrong size
- Slight color differences caused by lighting or screen settings
30-Day Fit Guarantee
Doesn’t fit? No problem.
We offer a free size exchange or store credit within 30 days of delivery for sizing issues.
Please note:
- Refunds are not offered for sizing or fit-related concerns.
- No return is required in most cases.
- Our support team will help you find the best solution.
Resolution Policy
Every claim is reviewed individually by our support team.
Depending on the situation, we may offer:
- Replacement item (preferred)
- Store credit
- Full refund (for approved claims covered under our 30-Day Money Back Guarantee)
Refund Processing
Approved refunds are processed within 3–5 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear.
Important Notes
- Measurements may vary by 1–3 cm due to manual measuring.
- Colors may vary slightly depending on lighting or screen settings.
- These are considered normal variations and are not defects.
Contact Us
Email: AvaandMonroe@gmail.com
Response Time: 12–24 hours